We no longer trust our Kansas City real estate agent

Question: We no longer trust our Kansas City real estate agent. We paid $500.00 upfront for the services of a Realtor to sell our Overland Park home. He never called us and we noticed last night that he took our home off the market, without our consent. How can we get our upfront money back and get out of this listing nightmare? He says our money is non-refundable. In 3 months we had 3 showings and two of them were on the same day from another Realtor. Any help would be appreciated. We are open to showings anytime and even lowered the price by $10,000 in the first three weeks.
Tammy K. from Overland Park, Kansas

Answer: Sorry to hear about your listing nightmare. Using a full-time professional REALTOR is supposed to make your life easier and more pleasant. Without getting into specifics, it sounds like you're using the services of a "Limited Services REALTOR." That is ok, but you need to keep in mind that real estate listing contracts have ending dates. 

First, how do you know our listing has been removed? Are you talking about syndication sites, REALTOR.com or another REALTORS site? Look at your listing contract and see when it expires.

Next, refer to your listing agreement which would detail the terms/conditions under which your binding contract could be terminated. If he indeed took your home off the market without your expressed written consent, then first talk to him with his broker. If that doesn't work, consult a real estate attorney who could better advise you on your possible courses of action.

Best of luck, Tammy.

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